[Download] "Implementing Service Quality based on ISO/IEC 20000" by Michael Kunas # Book PDF Kindle ePub Free

eBook details
- Title: Implementing Service Quality based on ISO/IEC 20000
- Author : Michael Kunas
- Release Date : January 25, 2012
- Genre: Computers,Books,Computers & Internet,
- Pages : * pages
- Size : 1191 KB
Description
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
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